RaffleLink — Site Terms (Terms of Service)

Last updated: 2 July 2026

These Site Terms govern your access to and use of the RaffleLink platform — our website, customer and organiser portals, mobile app, and embedded purchase widgets (the “Platform”), operated by Glacier Park Group Pty Ltd (ABN 61 670 432 185), trading as RaffleLink (“RaffleLink”, “we”, “us”). By accessing the Platform, creating an account, running a raffle, or buying a ticket, you agree to these terms. If you do not agree, do not use the Platform.

Some features have additional terms (for example, in-person payment acceptance in our mobile app). Where additional terms apply, they form part of your agreement with us.

1. Definitions

• Organiser (Client) — a charity, school, community association, sporting club, recognised political or religious group, or an individual or business fundraising for a not-for-profit, that uses the Platform to run a raffle. An organiser may also be an authorised representative acting for an off-platform beneficiary under a letter of authority.
• Beneficiary — the not-for-profit organisation that receives the raffle proceeds. The organiser and beneficiary may be the same.
• Buyer — a person who purchases raffle tickets through the Platform.

2. What RaffleLink does

RaffleLink provides software that lets organisers create a raffle page and sell tickets online and in person, and that draws winners using a random selection facility. We provide the Platform in accordance with the gaming laws of the Australian state or territory in which a raffle is held. Raffle ticket purchases from outside Australia are not permitted. We adhere to the Commercial Raffle Organiser's Responsible Gambling Code of Conduct.

RaffleLink provides the technology and payment facilitation. RaffleLink does not run the raffle — the organiser does, and the organiser is responsible for the raffle's conduct, compliance, prizes, and outcomes as set out below.

3. Eligibility and accounts

You must be at least 18 and able to form a binding contract. If you register on behalf of an organisation, you confirm you are authorised to bind it.

You are responsible for keeping your login credentials secure and for all activity under your account. An organiser's account contains buyers' personal information — only authorised representatives should have access. You indemnify RaffleLink for any loss arising from unauthorised use of your account resulting from your failure to keep credentials secure, and you must notify us immediately of any suspected unauthorised access.

4. Fees

Our current fees are set out on the Platform and at sign-up, and include GST:

• Setup / activation fee: none — activation fees have been removed. Where a setup fee applies to a specific arrangement, it is payable on registration and non-refundable except as set out in section 9 or required by law.
• Service fee: 5.5% of gross online ticket sales, retained from proceeds when the raffle concludes.
• In-person / cash receipting: cash sales are recorded for reporting at no charge; card payments we process in person (for example, Tap to Pay) attract the service fee above.

Any promotional pricing replaces standard pricing for the duration of the offer. RaffleLink is responsible for the payment-processing and hosting costs of the raffle page. We may change our fees on notice; changes do not affect a raffle already underway.

5. Payments and payouts

We provide a secure payment facility through our payment providers (currently Stripe and PayPal). Raffle proceeds are held separately from our general operating funds. Net proceeds (gross online sales less our fee) are remitted to the beneficiary's nominated bank account within 2 working days of the raffle being drawn, except where a state's regulations require a different schedule (for example, Victorian raffles may be remitted on the schedule required by the VGCCC). Organisers have access to full sales and financial reports during and after the raffle. Cash and in-person sales are recorded for reporting but are not processed or remitted by RaffleLink.

6. Organiser responsibilities

As an organiser, you are solely responsible for:

• Compliance. Conducting the raffle in accordance with the requirements of the gaming regulator in each relevant state or territory, and obtaining any permit or authority required. You must satisfy yourself as to the rules that apply to you — information on the Platform is general and may not be current or complete.
• Prizes. Procuring, storing, valuing (with a true and accurate market value), and distributing all prizes, and ensuring prizes are lawful in the relevant jurisdiction — unless you have a separate prize-sourcing arrangement with us.
• Winners. Notifying winners and publishing winners' details as required by the applicable regulations.
• Promotion. Marketing your raffle, unless you have engaged our promotional services.
• Content. Ensuring your raffle page content is accurate, lawful, and not misleading; does not infringe anyone's intellectual property; does not damage RaffleLink's reputation; and is not defamatory, deceptive, or spam.

We may remove or edit content, or suspend a raffle, at our discretion and without liability, where we consider content inappropriate, questionable, or in breach of these terms.

7. Buyer terms

When you buy a ticket, you confirm you meet the eligibility requirements of the raffle (including age, location, and any exclusions such as committee members or related parties), and that your payment method is your own. Tickets are sold subject to the organiser's rules and the applicable gaming regulations. Any dispute about a raffle itself — its conduct, prizes, or outcome — is between you and the organiser; RaffleLink facilitates the sale but does not run the raffle and makes no representation about an organiser's compliance. RaffleLink does not extend credit to buy tickets.

8. Acceptable use

You must not use the Platform to: break the law or facilitate illegal activity; process fraudulent, counterfeit, or unauthorised transactions; infringe others' rights; upload malicious code; attempt to gain unauthorised access; or use the Platform for any purpose other than genuine, lawful fundraising. We may suspend or terminate access immediately for breach, suspected fraud, or security risk.

9. Refunds

Organisers. Either party may cancel a raffle before it commences, by written notice. If the organiser cancels, any setup fee paid is retained as a cancellation fee. Once a raffle is registered, major changes that cannot be made through the organiser portal require written request and may attract a fee at our discretion, advised in advance.

Buyers. Purchases are final and non-refundable except as set out here or as required by law. We will consider a refund where: the purchase was made in error; the buyer is ineligible to participate (for example, outside the permitted jurisdiction, under age, or otherwise excluded); the buyer identifies a gambling-harm or financial-hardship concern; or there was unauthorised use of the buyer's payment method that can be shown and has not yet been paid out to the organiser. Approved refunds are returned to the original payment method. To request a refund, contact us at [email protected] or 0404 395 826.

Australian Consumer Law. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded.

10. Intellectual property

The Platform and its content are owned by RaffleLink or our licensors. You retain ownership of content you upload, and you grant RaffleLink a royalty-free, worldwide, non-exclusive, transferable licence to use your organisation's name, logo, raffle page, testimonials, and raffle financials to promote RaffleLink. You indemnify RaffleLink against any claim that your content infringes a third party's intellectual property or other rights.

11. Disclaimers

To the extent permitted by law, and subject to section 9:

• The Platform is provided “as is”. We take reasonable steps to verify organisers' not-for-profit status but do not warrant it, and we accept no liability for organisers' or beneficiaries' actions, or for how proceeds are applied.
• Except where you have engaged our prize-sourcing service, we are not responsible for prizes in any respect — including procurement, value, storage, or distribution. Prize disputes are between the buyer and the organiser.
• Information on the Platform about government regulations is general only; we make no warranty as to its accuracy or completeness, and the onus is on organisers to research and comply with the rules that apply to them.
• We are not liable for loss caused by events beyond our reasonable control, including hosting or network failure, malicious attack, or unauthorised interference.

12. Limitation of liability

To the maximum extent permitted by law, RaffleLink is not liable for any indirect, incidental, or consequential loss, or for loss of profits, revenue, or data. Where liability cannot be excluded but can be limited, our total liability is limited to re-supplying the relevant service or refunding the fees you paid to us for it. Nothing in this clause limits rights that cannot be excluded under the Australian Consumer Law.

13. Indemnity

You indemnify RaffleLink against any loss, cost, claim, or damage arising from your breach of these terms, your misuse of the Platform, your conduct of a raffle, or your content.

14. Termination

Either party may terminate on notice as described in section 9. On termination or on request, we will, where practicable, return your data in a standard format and, where you ask, confirm its deletion, subject to any records we must retain by law.

15. Notices

Notices to RaffleLink must be in writing and sent to the address or email shown on our website. Notices are treated as received: on delivery if hand-delivered; five days after posting if by prepaid post; or on the day sent if by email (unless the sender receives a delivery-failure message).

16. Changes and governing law

We may update these terms from time to time. The current version is always available on the Platform; continued use means acceptance. These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.

17. Contact